Welcome to aquaguardgear.com.com, your reliable online store for safe and high-quality swimming accessories, helping you dive confidently with AquaGuard Gear across Switzerland. We are dedicated to providing fast, secure, and transparent shipping services fully compliant with Swiss consumer protection laws. Please review our Shipping & Delivery Policy carefully before placing your order.
We deliver to all cantons and regions within Switzerland. Currently, we do not offer international shipping.
Orders are generally processed within 1–2 business days after payment confirmation. Orders placed on weekends or Swiss public holidays will be processed on the next working day.
If delays occur beyond this timeframe, we will notify you promptly by email.
We work with reputable Swiss courier services to guarantee the safe and timely delivery of your swimming accessories. Shipping options include:
Delivery times may vary depending on seasonal demand, weather conditions, or carrier-related factors beyond our control.
Shipping charges are calculated based on the size, weight, and delivery method selected for your order. These charges will be clearly displayed during checkout. Orders over CHF 100 qualify for free standard shipping within Switzerland.
Please provide a complete and accurate delivery address. We cannot be held responsible for delays or losses resulting from incomplete or incorrect address details.
If your shipment is returned to us due to an incorrect address or failed delivery, you may be charged additional shipping fees to resend the order.
Once your order is dispatched, you will receive a confirmation email with tracking information so you can follow your shipment in real time.
If delivery cannot be completed, the carrier may leave a notification with instructions for redelivery or pickup. If the shipment is returned to us after multiple failed delivery attempts, you will be responsible for any re-shipping costs.
If your order arrives damaged or is lost during transport, please contact us within 48 hours at info@aquaguardgear.com.com or call +41 21 631 94 33. We will investigate and, if applicable, arrange for a replacement or refund.
This Shipping & Delivery Policy complies with the Swiss Code of Obligations (OR) and the Federal Act on Unfair Competition (UWG). Nothing in this policy affects your statutory consumer rights under Swiss law.
If you have any questions about shipping or delivery, please contact our customer service team:
Thank you for choosing AquaGuard Gear at aquaguardgear.com.com — where comfort meets reliability, helping you experience the freedom of the water with complete confidence.
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