This Payment & Refund Policy applies to all purchases made through aquaguardgear.com.com, operated from Chem. de Saugy 1, 1023 Crissier, Switzerland. By placing an order through our website, you agree to these terms. If you have any questions, please contact us at info@aquaguardgear.com.com or call +41 21 631 94 33.
We accept secure payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Twint. All payments are processed securely using SSL encryption and in compliance with the Swiss Federal Act on Data Protection (FADP). Before confirming your purchase, the total price, including Swiss VAT and shipping fees, will be displayed transparently.
We reserve the right to verify the payment details in order to prevent fraudulent transactions. Orders may be cancelled if payment cannot be confirmed or if fraud is suspected.
After completing your payment, you will receive an email confirming your order and its details. Please review this confirmation carefully and contact us immediately if you notice any errors. If you do not receive your confirmation within 24 hours, please notify our customer support team.
Orders will only be shipped after full payment has been successfully confirmed.
According to Swiss contract law (Obligationenrecht, CO), you have the right to withdraw from your online purchase within 14 days of receiving your goods, without providing any reason. The 14-day period starts on the day you, or a third party nominated by you (excluding the carrier), take physical possession of the goods.
To exercise this right, you must send a clear written statement by email to info@aquaguardgear.com.com, mentioning your order number and your intention to withdraw.
Swimming accessories must be returned unused, hygienically sealed, and in their original packaging to guarantee product safety. Items that have been opened, worn, or show signs of use may be refused for return due to hygiene standards. If the goods are not defective or incorrectly delivered, you are responsible for the costs of return shipping. Returns should be sent to: Chem. de Saugy 1, 1023 Crissier, Switzerland.
Upon receipt and inspection of the returned goods, we will process your refund within 14 days. Refunds will be issued to the same payment method used for the original purchase unless otherwise agreed. The refund will include the amount paid for the returned goods and standard delivery costs. If you chose an upgraded or express delivery, those additional fees will not be refunded.
We will send you a confirmation email once your refund has been processed.
For reasons of health and hygiene, the following items cannot be returned unless they are faulty or delivered in error:
If you receive goods that are defective, damaged, or not what you ordered, please contact us immediately at info@aquaguardgear.com.com with your order details and photos of the issue. We will arrange for replacement, repair, or refund at no cost to you, in accordance with your statutory rights.
Our customer support team is here to assist you with any payment, delivery, or return inquiries. Please contact us at info@aquaguardgear.com.com or by phone at +41 21 631 94 33. We are committed to ensuring a safe and enjoyable shopping experience with AquaGuard Gear — where comfort meets reliability.
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